AirPurifierRepair

Ecoquest, Living Air, Alpine and Vollara

Sales & Support

Mon-Fri: 8:30a.m. - 5:30p.m. PST


FREQUENTLY ASKED QUESTIONS

Why don’t I feel that same fresh air my unit used to produce?
First, make sure your unit and all accessories are cleaned. Second, make sure ozone plate is properly installed. If that does not help, try new ozone plate. If no result, send your unit for repair of the ozone generator.

I have an air purifier I would like to repair, what do I need to do?
Please find a picture of your air purifier in our REPAIRS category and click on it to start placing your order for repairs. If you do not see the picture of an air purifier you need to repair, you may contact us for an estimate. We made this online repair service easy and convenient for our customers.


How long will it take to have my air purifier repaired?
Our standard completion time for repairs is 2 weeks.

What do I send with my air purifier?
Along with your air purifier you need to send us an invoice that you print when placing your order (If you don’t have a printer write requested information on a paper). You also need to write your order # on all sides of the box.

Where do I ship my air purifier for repairs?
You may send us your air purifier for repairs only after placing your order. We will provide you with order # and our Los Angeles, California shipping address along with shipping recommendations at the end of your order placement. If you live in Los Angeles, California area and would like to drop your unit off after placing your order, you can certainly do so to save yourself on shipping costs. The unit still needs to be boxed up and the order number written on all sides of the box.

How much would it cost to repair my air purifier and what does this service include?
Locate a picture of your air purifier in our REPAIRS category and click on it to go to the next page where price and what this service includes are displayed. If you do not see the picture of an air purifier you need to repair, you may contact us for an estimate.

When and how do I pay for a repair?
We accept Visa©™, Master Card©™, Discover®™, American Express©®™, at the time you submit your order.

How long is the warranty for repairs?
We provide a 90 day warranty on parts and labor for all repairs.

My air purifier produces too much ozone odor. What can I do?
Do not set your air purifier’s square footage settings to the actual square footage of your house. Lowering square footage setting will lower the amount of ozone produced.

How often should my unit be serviced?
We recommend to service your air purifier if there is a dramatic difference in performance. For your air purifier to perform best we suggest you clean it regularly. To remove sticky dust use CR-05 cleaning solution.